WRECKANICS
01Start with these checks
- Close and reopen Porchward, then retry the same action once.
- Confirm the device has enough free storage and that its date and time are set automatically.
- For store, restore, consent, or ad actions, confirm the device has a stable internet connection.
- Install app and operating-system updates from the official platform store before reporting a repeatable issue.
02Restore Full Access
Use the same Apple or Google store account that made the original purchase. In Porchward, open Settings, find Full Access, and choose Restore Purchase. Wait for the store check to finish before closing the app.
Full Access is a one-time, non-consumable purchase. Reinstalling the app may require a restore. A restore cannot move a purchase between Apple and Google accounts or between different store accounts.
If restoration still fails, confirm the purchase appears in the store account's purchase history, restart the device, and retry on a stable connection. Never email a store password, full payment-card number, or complete receipt image.
03Ads, hints, and rewards
A rewarded action is granted only after the ad provider confirms completion. A closed, failed, interrupted, or unavailable ad does not consume a successful reward or grant the benefit.
Hint refill and frontier unlock rewards share a 10-minute cooldown and a maximum of 12 successful rewards in a rolling 24-hour window. If the button is unavailable, check the in-app status for cooldown, daily limit, connectivity, consent, or ad availability.
Review ad privacy choices appears in Privacy & Data only when Google's mobile consent service says a form is required and available. It is not a general browser setting.
04Progress and local data
Porchward does not use a Wreckanics player account or cloud puzzle-history service. Progress, settings, hint timing, and reward timing are kept with the app's local data.
Clearing app data or uninstalling can remove the active local record. Android backup and device transfer are disabled in the app configuration, but platform backup and restore behavior can vary and may retain or restore app data. Full Access can be restored separately from the platform store account.
05Send a useful problem report
Email dev@wreckanics.com with the subject Porchward support. Include only the details needed to reproduce the issue.
- Device model and whether it is Android or iPhone or iPad.
- Operating-system version and Porchward app version or build number.
- Level number, the action you took, what you expected, and what happened instead.
- Exact on-screen message and whether the problem happens every time.
- A screenshot or short screen recording when it does not expose private notifications or account details.
- For a purchase issue, the store platform, approximate purchase date, and whether Restore Purchase was attempted. Do not send passwords or full card details.